I have absolutely no idea what OXO stands for, but I’m thinking it might be hugs and kisses.  The good people that offer the Good Grips product line also have totally awesome customer service.

I am a die hard OXO fan.  I have so many OXO products I even found myself a bit surprised when I took an inventory.  Lets see, I have the OXO salad spinner, 3 spatulas, 3 mixing bowls, ice cream scoop, 2 pizza cutters, garlic press, pastry cutter, 2 vegetable peelers, cake tester, 3 sets of tongs, silicone basting brush and can opener.  And those are just the ones I could think of off the top of my head, so you can see how much I value OXO products.

As much as I love the OXO Good Grips products, it wasn’t all a laughs and kisses.  For a bit now I have had a problem with my OXO mixing bowls because after going through the dishwasher they would retain water inside the rubber cap on the bottom of the bowls.  It was irritating, but with some focused drying the issue was eliminated. 

Not so long ago I got fed up with the issues I was having with the OXO products.  One night I was starving, so I took a half an hour to heat up a frozen pizza.  Taking it out of the oven I was tempted to dig in to quench my rumbling stomach, but I didn’t.  I, as any civilized person would, reached for my trusty OXO pizza cutter.  Crunching through the crust the blade slid down into my cutting board dividing my pizza in two.  I noticed however, the pizza looked odd on the edge where it had been cut.  Ignoring that,  I continued on cutting the rest of my pizza and it was about halfway through the next slice when water started pouring out of the handle of my pizza cutter.  Dirty dishwater at that.  I just about had a stroke.

I threw the pizza cutter in the sink and said a bunch of bad words that children shouldn’t hear.  I was ticked.  My wife heard all the commotion and came in to see what mess she would have to deal with now.  I told her what happened and she informed me that our ice cream scoop did the same thing to her. 

The next day I hopped on the OXO website to send a complaint to their customer service department.  I let them know what happened and all of the products with which I was having an issue.  The very next day I got an email back asking for my address and letting me know that OXO has a 100% satisfaction guarantee.  I sent in my address and wondered what would happen next.  About a week later, I found a box on my doorstep containing these:

That’s right.  A replacement for each and every product with which I had an issue.  Inspecting the goods I see that OXO made improvements to each of the items to prevent the water trapping problems I was having.  The bowls and hand utensils both have been redesigned so that water can no longer get inside the handles.  Great news.

It was nice to see that OXO fixed the design flaws in their products, but it was even nicer to see that they replaced their faulty products without even asking a single question.  That is great customer service and that is just another reason why OXO Good Grips are some of my favorite things.

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