Jac’s
1303 West Sixth St.
Cleveland, Ohio 44113
216-298-4125
One of our readers, Mike B. writes in with this terrible experience he had down at Jac’s in the Warehouse District in Cleveland:
I’m writing to let you know about a horrible experience I had at Jac’s on West 6th Street in the Warehouse District downtown. I’d like to preface this all by saying that I am a resident of the warehouse District and, in fact, live on the corner of West 6th Street and St. Clair Avenue. I had always wanted to try Jac’s as it is a local restaurant and I am a big fan of supporting restaurants and businesses downtown—particularly in my neighborhood.
I met a group of 5 or 6 people at Jac’s at 5:30pm to discuss a charity event that we are planning to support a local nonprofit. Upon arriving, 2-3 people already had drinks in hand – a couple of others did not. My fiancée approached the bartender and asked if she could order a Hamburger. He asked her what drinks were needed and after she let him know that nobody at the time needed a drink, he rolled his eyes and told my fiancée that “Jac’s is a restaurant and not a meeting place.” Of course, my fiancée was attempting to order a meal – and admittedly, not everybody in the group was. Of course, the entire restaurant was empty except for 2-3 people at the
bar and 1 other couple seated at a table.After an hour passed, the meeting concluded and the meal that my fiancée ordered was never served. We approached the bartender and asked why he had not brought out our meal – and he insisted that my fiancée never ordered her meal. In fact, he was very confrontational and instead of apologizing for any confusion – he continued to assert that my fiancée was simply lying. My fiancée approached the owner of the establishment to let him know that the bartender had been quite rude – and the owner refused to look away from his meal and brushed her off by saying that the bartender told him the story and that he wished the bartender had kicked us out of the restaurant. We told the owner we would never be back – and he only laughed and said that he hoped we never would come back.
In retrospect, had the bartender and/or owner simply acknowledged that there must have been some confusion and apologized – I would not be writing this email. In fact, I may have even planned to go back at some point to try some menu items. Had our group been actively approached even once by a server offering menu items, perhaps we would have been convinced to order more appetizers and meals. In short, the customer service at Jac’s was not simply poor – but offensive and confrontational. We walked out of Jac’s feeling frustrated, upset – and insisted that we would let everybody know about our experience.
Yikes. It sure sounds to me like that bartender did that shit unpurpose if not directed by the owner. And a word to that owner, you can kiss my ass buddy if you think you can treat people like shit and no one is going to care. This incident looks like just one of many poor customer service experiences at Jac’s, but with an owner like that it is not suprising that the staff doesn’t care either. I know I will never go to this place and unless the service is improved greatly, I don’t think that you should either.
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